Our Return Policy

Everything You Need to Know

Returns Policy 

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I take pride and care when packing orders and I can assure you that you will receive the items in immaculate condition, described as the information provided with photographic evidence on each product and wrapped with careful consideration.

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Returns are not accepted because each stone is a unique individual and it picks up the energy of those around it. 

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The energetic integrity of the stones from The Crystal Siren has been preserved by cleansing, smudging and has minimal handling with the stones prior to packing and shipping them out to you.

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(i) If you have received your order and you are not satisfied with your product I must have photographic evidence and reasons as to why you are not satisfied with your service and I will review each case individually.

On most occasions I will ask you to return the item within 14 working days. (unless you are returning from Europe & ROW you have up to 30 working days).

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(ii) If you have received your order broken or damaged, please send photographic evidence with the packaging and I will refund your goods once the item has been returned to us. 

This will only apply to received goods after purchase, this will not apply to items that have been misuse or damaged by the customer or attempt to return after the 14 day return policy. 

Note: Please return the item with it's original packaging.

(iii) If you are returning an item to The Crystal Siren return shipping fees are not paid or refunded for by the company.

(iiiii) If your refund hhas been successful, it can take between 7-10 working days for your money to reach your account. Return or Dispatch fee will not be refunded.

Order Cancellation 
(i) If you wish to cancel an order you must contact me within 1 hour of your purchase as this maybe within my working hours.

(ii) If a shipping label has already been printed and paid for,  can refund the cost of the order but we will not refund the shipping charges.

 (iii) I will require proof of packaging or a receipt with your purchase that you are attempting to return.